Shipping Policy
Shipping methods and times
We use outside shipping companies (UPS, FedEx, DHL, and USPS). Orders are processed depending on item availability and payment approval. During high-volume periods, product availability may be subject to change while your order is being processed.
Express Shipping 3-7 business days / Standard Shipping 5-10 business days
Please note that shipping times do not include the standard 1-3 business days processing time it takes for the order to be shipped.
We are unable to ship on weekends or federal holidays, any orders placed during this period will be shipped the following business day.
Does SHAPERMAX ship across the United States?
Yes, we offer standard and express shipping options across the United States.
Where is my item coming from?
Most of Shapermax’s in-stock products are shipped from our U.S. warehouse.
Since we also ship across the United States, we've partnered with top manufacturers and distributors to ensure that only products of the highest quality standards are shipped to you in no time. For presale orders & U.S. orders, you may receive the item from any of these warehouses. Different warehouses mean that sometimes your order may come in different packages at different times. No worries, we'll keep you informed with the tracking numbers of different packages.
How do I track my order?
Once your order has been shipped, you will receive an e-mail notification containing the shipping tracking information. You will then be able to track your order through the tracking link on the email. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.
It will be sent to the email you used for placing the order. If you fail to track your order, please email support@shapermax.com with your order number and request.
PO Boxes OR APO/FPO addresses
Please note that UPS does not deliver to PO Boxes or APO/FPO addresses.
How can I insure my package?
Shapermax is proud to partner with the route, the leader in package protection.
Lost package
Please contact us at support@shapermax.com if you have not received your delivered order or if it has been lost in transit by the carrier. We would be happy to assist.
Business Information:
Store Name: Shapermax
Company Name: Shapermax LLC
E-mail: support@shapermax.com
Address: 785 Birchwood Lane, Appleton, WI 54913, United States
Service Hours: Mon-Fri 9:00am-5:00pm EST.